Information service

Our Work / Information service

Our Information Service provides free support materials for anyone who is going through a difficult time, or for people who are supporting someone they love and care about.

We have information officers who are on hand during working hours to answer your calls, live chat and emails.

It's important to note we don't offer a counselling or clinical service, neither can we recommend GPs or counsellors, but we can point you in the right direction to get the help you need. We also assist those working in the mental health sector to find books, research and resources to help with professional practice.

Phone

Call one of our information officers on 09 623 4812, and chat confidentially. They are experienced at answering questions about where to find information about mental illness and mental wellbeing.

Live chat 

You can talk online with an information officer in real time Monday to Friday 9am to 4.30pm. Just click on the green Live Chat button on the bottom right hand side of every page.

Email

Email a question of one of our information officers and they will respond to you as soon as they can and can provide information on a wide range of mental health topics and services. info@mentalhealth.org.nz

A to Z of mental health conditions

Our A to Z details the condition, its causes, symptoms, diagnosis, treatments, support groups, and how to look after yourself or a loved one with that disorder. 

Find a support group 

Our website has a national support group database and each mental health topic lists specific support groups to make it easier for you to find one near you. For those working in the mental health sector, we help find books, research and resources to help with professional practice.

Resource finder

Find the best resources using the search fields or by selecting from one of more than 50 topics.

Frequently asked questions

See if your question is answered in our FAQ page. If not, one of the above services can most likely provide the answer.

Webstore 

You can order, mostly free, resources through our webstore. We have a variety of brochures, posters, books, CDs and other materials to help support you.