Frequently Asked Questions

How do I access mental health services?

The first port of call is seeing your family doctor (GP). To access mental health services directly, you could call your local community mental health service (see under Hospitals in the front of the phone book), but some may require a referral from your family doctor. You could also call Healthline on 0800 611 116 for advice.

If it's a crisis or emergency situation, contact the crisis team at your local mental health service (see under Hospitals in the front of the phone book or view our crisis contact numbers). If there is immediate risk of harm to self or others ring the police 111.

The Ministry of Health has an information page on access to mental health services, and the Health & Disability Commissioner has a section on help and support, with information on accessing services. 

How do I find a counsellor or doctor? How do I find out more about my rights when under the Mental Health Act?

If you are covered by the Mental Health (Compulsory Assessment and Treatment) Act 1992, you can request a visit from a district inspector who will advise you of your rights and the review processes. There's a good chapter on rights in a Wellington Community Law Centre book called Mental Health and the Law: a legal resource for people who experience mental illness.

The Wellington Community Law Centre has an online Community Law Manual, read Chapter 19: Health, Disability and Mental Health. You can contact your local Community Law Centre for legal advice, Auckland also has the specialist Auckland Disability Law service which includes mental health.

The Mental Health Commission produced the following resource in 2014: Oranga Ngakau - Getting the Most Out of Mental Health Services: A Recovery Resources for Service Usersit includes information on rights.

You can contact your local mental health consumer network for advocacy and support. In many areas there will also be access to a peer-support service, often through a community-based mental health support service.

 

How do I find a district inspector?

You will find the latest Directory of District Inspectors, along with guidelines for their role, on the Ministry of Health's website. District inspectors are the watchdogs of patient's rights, ensuring the Mental Health Act is correctly applied and the rights of individuals are respected and upheld. 

Who will help me if I feel I have been discriminated against?

For legal advice

Contact your local Community Law Centre for legal advice. Auckland also has the specialist Auckland Disability Law service which includes mental health.

For complaints when human rights are being violated

Human Rights Commission  0800 496 877.

For complaints about mental health services, or other complaints (eg discrimination, privacy, complaints against the police, prison services or a government agency)

Making Complaints: A Guide for Mental Health Service Users (Human Rights Commission)

How do I find a lawyer?

Contact your local Community Law Centre. Auckland also has the specialist Auckland Disability Law service which includes mental health. For those under 25 years, Youthlaw has an advice line on 0800 844 529 or email info@youthlaw.co.nz

The New Zealand Law Society has a Find A Family Lawyer Directory and a general Find A Lawyer Directory.

How do I find an advocate or peer-support service?

Try your local mental health consumer network, or a community based mental health support service. For an independent advocate to assist with rights, questions or complaints about services, use the Health & Disability Commissioner's Advocacy Service.

You can also contact your local Citizen's Advice Bureau for your local numbers 0800 367 222.

How do I find out about my rights as mental health service client?

There is a Code of Rights issued by the Health and Disability Commissioner that outlines the rights of users of any health and disability service. If you feel your rights have been breached you can contact them for advice on 0800 11 22 33. The Mental Health Commission produced the following resource in 2014: Oranga Ngakau - Getting the Most Out of Mental Health Services: A Recovery Resources for Service Usersit includes information on rights.

How can I make a formal complaint?

Complaint about a health service received

Health and Disability Commissioner's Complaints Information
0800 11 22 33

Online Complaint Form outlining the complaints process.

Booklet: Your Rights & How to Make a Complaint (English & Te Reo Maori)

See also Making Complaints: A Guide for Mental Health Service Users (Human Rights Commission)

Complaint about human rights being violated

Human Rights Commission 
0800 496 877

See also Making Complaints: A Guide for Mental Health Service Users

Complaint that privacy has been invaded

Privacy Commissioner
0800 803 909

Forum for people who allege abuse or neglect, or have concerns about their time in government care (including psychiatric hospitals and wards)

Confidential Listening and Assistance Service
Call 0800 356 567 

Question and Answer sheet

How can I support my friend or family member?

It's great you are providing support. Please visit our special Worried about someone page for information to help you.

How can I find a support group?

View our page of links to a range of support groups.

How can I find out more about working in the mental health field, including voluntary work?

Working in the mental health field

Te Pou – key organisation for mental health and addictions workforce development, see Supporting the Workforce, and Vacancies.

Te Rau Matatini – Maori workforce development.

Le Va – Pasifica workforce development.

The Werry Centre – workforce development within the child and adolescent mental health sector.

Auckland Health Jobs

Kiwi Health Jobs

Vacancies at the Mental Health Foundation are advertised on our website and on Seek.

Voluntary work
We do not have a volunteer programme at the Mental Health Foundation. However, we can suggest some organisations for you to contact:

Volunteer Now (national)

Volunteering Auckland (Auckland)

Seek Volunteer (national)

Raeburn House Community Volunteer Centre (North Shore or Rodney District of Auckland region) (09) 480 9620 or cvc@raeburnhouse.org.nz

DoGoodJobs (job seekers website, includes some voluntary roles)

Community based mental health organisations – browse our online directories to see what organisations are local to you that might seem a good 'fit' for you to approach. 

Mental health consumer networks – if you have lived experienced of mental illness, consider volunteering as a peer-support worker.

Still need to ask us something?

Send your question to our information officers at: info@mentalhealth.org.nz

Where do I get quick stats and facts about mental health ?

We have compiled a document with mental health and wellbeing stats and facts from a variety or trusted resources, a list of which is available on request.