These Working Well resources help workplaces prioritise mental health to ensure employees have improved wellbeing, greater morale and higher job satisfaction.

Positive communication at work

Positive communication – communication that is based on respect and builds trust and collaboration – is the cornerstone of creating a mentally healthy workplace. Leaders and managers (and their teams) can use this resource to build a culture of positive communication together, based on having clear intentions, asking more – telling less, valuing relationships and making it safe to speak up. This resource can be used alone or alongside other tools in the Working Well suite of resources.

An introduction to using this resource

Find out what’s covered in this resource and how it can be used.

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Positive communication at work

Positive communication is the cornerstone of a mentally healthy workplace, but what is it and what does it look like at work?

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The business case for positive communication

Psychologically safe workplaces with positive communication have staff with higher engagement and better mental health, plus lower turnover. Find the stats here.

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Avoiding a culture of silence – identifying barriers to positive communication

Feeling safe to speak up is important in all workplaces. Understanding why people don’t speak up is critical to turning the culture around.

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Reframing failures as opportunities to learn

Effective leaders and teams see problems and mistakes as a natural part of the learning and development process. How can you encourage people to share their experiences, so everyone can learn?

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Communicating so people feel safe to speak up

Provides examples of what you might say to listen, clarify, understand and provide feedback, in response to bad news, disagreement or criticism.

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Mana-enhancing communication – a framework

A framework to help you bring people and teams together to close the gap between different communication styles and needs, while building trust and mutual respect.

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Positive, open, two-way communication – tips for managers

With job satisfaction, performance and retention all related to a person’s immediate supervisor, a manager’s approach to communication can have a big impact. Find our top tips for success here.

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Skills for positive communication

An activity to help individuals and teams think about and describe positive communication at work. It also highlights key skills that support positive communication.

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Bibliography

Provides further reading and key sources of information informing this resource.

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Full Resource

Download the full set of resources via Zip file.

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