Lifeline 0800 543 354 & other helplines

Below is a list of some of the services available in New Zealand that offer support, information and help. All services are available 24 hours a day, seven days a week unless otherwise specified.

Media: if you only have room or time to include one helpline, please choose Lifeline 

National helplines

Lifeline – 0800 543 354 or (09) 5222 999 within Auckland

Suicide Crisis Helpline – 0508 828 865 (0508 TAUTOKO)

Healthline – 0800 611 116

Samaritans – 0800 726 666 

Depression-specific helplines

Depression Helpline – 0800 111 757 or free text 4202 (to talk to a trained counsellor about how you are feeling or to ask any questions)

www.depression.org.nz – includes The Journal online help service

SPARX.org.nz –  online e-therapy tool provided by the University of Auckland that helps young people learn skills to deal with feeling down, depressed or stressed
 

Sexuality or gender identity helpline

OUTLine NZ – 0800 688 5463 (OUTLINE) provides confidential telephone support 

Helplines for children and young people

Youthline – 0800 376 633, free text 234 or email talk@youthline.co.nz or online chat

thelowdown.co.nz – or email team@thelowdown.co.nz or free text 5626 

What's Up – 0800 942 8787 (for 5–18 year olds). Phone counselling is available Monday to Friday, 1pm–10pm and weekends, 3pm–10pm. Online chat is available 7pm–10pm daily.

Kidsline – 0800 54 37 54 (0800 kidsline) aimed at children up to 14 years of age; 4pm to 6pm weekdays
 

Help for parents, family and friends

Commonground – a website hub providing parents, family, whānau and friends with access to information, tools and support to help a young person who is struggling

Parent Help – 0800 568 856 

Family Services 211 Helpline –  0800 211 211  for help finding (and direct transfer to) community based health and social support services in your area

Skylight – 0800 299 100 (for support through trauma, loss and grief; 9am-5pm weekdays)

Supporting Families In Mental Illness - 0800 732 825 (for families and whānau supporting a loved one who has a mental illness)
 

Other specialist helplines

Alcohol and Drug Helpline – 0800 787 797 or online chat

Are You OK – 0800 456 450  family violence helpline

Gambling Helpline – 0800 654 655

Anxiety phone line – 0800 269 4389 (0800 ANXIETY) 

Shine –  0508 744 633 confidential domestic abuse helpline

Quit Line – 0800 778 778 smoking cessation help

Vagus Line – 0800 56 76 666 (Mon, Wed, Fri 12 noon – 2pm). Promote family harmony among Chinese, enhance parenting skills, decrease conflict among family members (couple, parent-child, in-laws) and stop family violence

Women's Refuge Crisisline – 0800 733 843 (0800 REFUGE) (for women living with violence, or in fear, in their relationship or family)

Shakti Crisis Line  0800 742 584 (for migrant or refugee women living with family violence

Rape Crisis – 0800 883 300 (for support after rape or sexual assault)

Warmlines for consumers of mental health services

Free peer support services for people experiencing mental illness or those supporting them

Canterbury and West Coast  03 379 8415 / 0800 899 276 (1pm to midnight, seven nights)

Wellington 0800 200 207 (7pm–1am, Tuesday to Sunday)

Auckland Central 0508 927 654 or 0508 WARMLINE (8pm to midnight, seven nights)

See also: Apps, e-therapy & guided self help