Course fees are due on within 30 days of course booking or as stated on the invoice, whichever is sooner. Cancellations and transfers are subject to the terms and conditions outlined below.
If payment of a course fee has not been received within the stated period, a course may be cancelled. The company contact person will always be notified prior to this occurring. If a purchase order is provided the terms and conditions contained in this invoice override the terms and conditions specified in that purchase order.
Working Well reserves the right to restrict the number of participants on a particular course. We do not normally accept more than 20 participants per course/workshop. If our quote is based on a maximum number of participants, this will be specified in the quote.
Any agreed expense re-imbursements will be invoiced within 7 days of incurring the expense. Expenses are payable immediately on receipt of invoice. If a course is cancelled or postponed at the client’s request, all agreed expenses already incurred must be paid for in full. For the purpose of the sections titled ‘Cancellations' & 'Transfers’ in this document, expenses are not considered part of the course fees.
Cancellation, Transfers and postponement will only be accepted in writing. Transfers for all days of a course are only available prior to the commencement of a course. No transfer fee will be charged if notification is received 28 or more working days prior to the course commencement. Any refund or reallocation of course fees is solely at the discretion of Working Well.
| Days notice required of cancellation/Transfer prior to the commencement of the Training Services | % of Charges to pay |
|---|---|
| 28 working days plus | 25% |
| 27-20 working days | 50% |
| 21-11 working days | 75% |
| 10 working days or less | 100% |
Due to commitments to other clients, Working Well cannot guarantee that they will be able to reschedule the course to within 21 days of the original start date. Where a client requests a course transfer, and that course has already commenced, the transfer fee will be calculated based on the above percentage schedule. The fee charged will be calculated for each day transferred, and will be based on the total course fee divided by the total number of days, multiplied by the percentage factors specified above.
Working Well reserves the right to cancel, postpone or re-schedule courses due to unforeseen circumstances. Working Well reserves the right to change dates, content, speakers or method of presentation at its discretion. Where a refund is due a full refund cheque will be sent within thirty days.
Where Working Well has contracted a third party to provide services essential to the conducting of the course, then Working Well will not be held responsible if that third party is unable to deliver the contracted services in a timely manner. Examples of third party essential services include but are not limited air travel or car hire.
Payment in full is required before certificates are issued.
Working Well does not sell or rent its member and client details to other organisations. The information collected on the enrolment form is for the purposes of processing your registration, creating and maintaining participant records, keeping you informed of upcoming events and products and assisting us in improving our service to you. Please contact us with any enquiries you may have in relation to this matter.
These terms and conditions supersede all previous terms and conditions issued.